Delete your REP11 data
App: REP11: Football Training Developer: Bolly Labs Pty Ltd (ACN 701 365 246), South Australia Version: v1.5 ยท effective 2026-10-14
The short version
When a parent signs in to the REP11 app, the family's players and their training are backed up to REP11's family service, so they can be restored on another phone. That backup is what deleting removes.
The quickest way is inside the app: Settings, then Parent account. You can delete one player, or the whole parent account. You can also email us and we will do it for you. This page says exactly what is deleted, what is kept, and for how long.
Delete it in the app
One player:
- Open Settings, then Parent account.
- Tap Delete player profile and choose the player.
- Type DELETE to confirm.
The player leaves the player list straight away, and other phones in the family remove them when they next sync. Your account and your other players stay. You can restore the player for 14 days in case it was a mistake: their profile, practice, stars and earned items come back with them. After 14 days the player and all of that are deleted for good, from our live systems within a day and from our backups within 30 days after that.
The whole parent account:
- Open Settings, then Parent account.
- Tap Delete parent account and complete the adult check.
- Type DELETE, then confirm with the same Google or Apple account you signed in with.
That deletes your REP11 account and any family it solely owns: the sign-in identity, its session records, the family record, every player in it and their training backup. A family that another adult still belongs to stays for them. You are signed out on every phone. This happens at once: there is no 14-day window for an account.
Deleting the account cannot be undone. Training kept on a phone stays on that phone until you uninstall the app.
Or ask us
- Email support@rep11football.com
- Put Delete my data in the subject line
- Tell us the email address the parent signed in with, and whether you want one player or the whole account deleted. If you want feedback notes deleted too, tell us roughly what they said or when you sent them.
- We will reply within 30 days, and tell you what we deleted and what, if anything, we could not.
You do not need to create anything to ask, and we will not ask you to.
What is deleted, and what is kept
| What | Where it lives | What deleting does |
|---|---|---|
| Each player's nickname, age band, avatar and card choices | On the phone, and in the family backup once a parent signs in | Deleting the account removes it from our live systems at once. Removing one player keeps it restorable for 14 days, then removes it from our live systems. Either way it is gone from our backups within 30 days after that |
| Training history: drills, sessions, scores, reps, streaks, trophies, quiz answers | On the phone, and in the family backup | Same as above |
| The account: the email address and account identifier Google, Apple or the email code gives us, sign-in records, the 18-or-over confirmation, join codes, coach teams and team-wall settings | REP11's family service (hosted by Cloudflare) | Deleting the account removes it from our live systems at once, and from our backups within 30 days |
| A 13+ player's own sign-in identifier | REP11's family service | Deleted with the player or the family, or on its own in the app |
| A REP11 calendar link, if an adult turned one on: the player's first name and planned training and club times | REP11's family service | Deleted at once when you stop sharing it in the app, or with the account |
| A feedback note: the words typed, the screen it was about and the app version, a scrambled form of the network address (kept only to stop spam), and a picture of the screen if an adult or a 13+ player sent it | Our website's feedback service (hosted by Cloudflare). The words can appear on the public feedback wall with no name; the picture never does | Not reached by deleting an account, because a note is not attached to one. Kept for up to 12 months, then deleted. Ask us and we will delete a note sooner |
| Which player and phone sent a feedback note | Kept only for our own family, which tests REP11. For every other family it is discarded on arrival | Deleted with that family |
| A note that signing in, backing up or syncing failed | REP11's family service, as daily counts with no name, account or child in them | Kept 14 days, then deleted |
| Purchase event messages from the store's payment service (only when paid plans are on) | REP11's family service | Kept 90 days, then deleted. Purchase and tax records Australian law requires us to keep stay for 7 years |
| An install identifier: a random code for the app installation, not a person | Sent to Expo, our app-update provider, each time the app checks for an update | Uninstalling stops it being sent. It is not linked to you or your child |
| A crash message: the error text from a failed start, sent once so the app can recover | Sent to Expo | Not linked to you or your child |
We do not collect your location, your contacts, photos or videos from your phone, audio, health measurements such as weight, heart rate or injuries, or any advertising identifier. The only picture the app sends is a picture of the app's own screen with a feedback note. There are no ads in REP11 and no third-party analytics.
If nobody uses the account
If nobody signs in to an account for 24 months we will contact you, and if nothing happens by 36 months we delete it.
More detail
The full picture, including who we share data with and where it is held, is in our Privacy Policy at https://rep11football.com/privacy